66bat's Privacy Policy

1 Introduction & Scope of Policy

66bat ("we", "our", or "the platform") operates a trusted online gaming service for users in Bangladesh. We believe that protecting your personal information is a fundamental right, and this privacy policy is written from that belief.

This policy explains what types of information we collect about you when you use 66bat's website, applications, and related services, how we process that information, who it may be shared with, and what measures we take to protect your data. It also covers your rights and how to exercise them in detail.

This policy applies throughout the entire duration of your relationship with 66bat — from registration through to a defined period after your account is closed.

2 Information We Collect

We may collect information about you in several ways. The different categories of information we collect are described in detail below.

2.1 Registration & Identity Information

When you create an account on 66bat, we collect the following information:

• Full name and date of birth (for age verification purposes — users must be 21 years of age or older)
• Email address and mobile number
• Residential address (city and district)
• User's preferred language and currency

2.2 Financial & Payment Information

For the purpose of processing deposits and withdrawals, we process the following information:

• bKash, Nagad, Rocket, or Upay account numbers (partial or full, depending on the payment method)
• Bank account details (for bank transfers — bank name, branch, account number)
• Transaction history, amounts, and dates
• Deposit and withdrawal requests and their status

Full card or payment credentials are not stored on our servers — all financial processing is handled through SSL encryption.

2.3 Gaming Activity Information

The following information is naturally generated and stored during your use of the platform:

• Play history, bet amounts, and results
• Records of bonuses received and used
• Login and logout times and session duration
• Preferred games and categories

2.4 Technical & Device Information

The following information about your device and connection may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Information obtained from cookies and similar tracking technologies
• Site usage patterns and navigation history

3 Purpose of Data Use

66bat uses collected information only for specific, lawful, and transparent purposes. We process your information for the following reasons:

• Service delivery & operation: Account creation, verification, login access, and management of gaming activity.
• Financial transaction processing: Confirming deposits, withdrawals, and bonus distribution.
• Age verification: Ensuring that all users are 21 years of age or older.
• Security & fraud prevention: Detecting unauthorized access, suspicious activity, and fraudulent transactions.
• Customer support: Resolving your requests and complaints, and providing 24/7 live chat and email assistance.
• Responsible gaming: Monitoring user behavior to identify signs of problematic gambling and providing support where needed.
• Legal compliance: Maintaining records in accordance with applicable laws and regulations.
• Service improvement: Analyzing user experience to improve the quality of the platform.

4 Data Sharing & Disclosure

66bat does not sell your personal information to third parties. However, in certain circumstances we may share your information with the parties described below:

4.1 Service Provider Partners

Trusted third-party providers, including payment gateways, technology providers, and customer service agencies who carry out specific functions on our behalf, receive only the information necessary to provide those services. They operate under strict confidentiality agreements.

4.2 Legal Authorities

We may be required to disclose information to comply with a court order, a lawful request from a law enforcement agency, or the requirements of applicable law. In such cases, we will disclose only the minimum information legally required.

4.3 Business Changes

In the event of business changes such as a merger, acquisition, or asset transfer, user information may be transferred as part of those assets. We will notify users appropriately before any such event.

5 Cookies & Tracking Technologies

Cookies and similar technologies are used on the 66bat website. Cookies are small text files stored in your browser that help make our service work more effectively.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as keeping your login session active and ensuring security. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences, such as language and display settings. They can be managed through your browser settings.

5.3 Analytical Cookies

These cookies are used to analyze site usage patterns and improve the service. The data collected is aggregated and not tied to any individual. You may decline these cookies, though this may affect some aspects of the service.

6 Data Retention & Deletion

66bat retains your information only for as long as necessary to fulfill the relevant purpose or as required by legal obligations.

• Account information: Retained while the account is active and for a defined period after closure in accordance with applicable legal requirements.
• Financial transaction records: May be retained for an extended period for financial accountability and legal purposes.
• Gaming logs: Retained for a reasonable period for dispute resolution and responsible gaming monitoring.
• Technical logs: Generally retained for a short period and cleared on a regular basis.

After the defined retention period has ended, or following your deletion request (where legally applicable), we will securely delete your information or anonymize it so that you can no longer be identified.

7 Data Security Measures

66bat has put in place industry-standard technical and organizational measures to protect your information:

• SSL/TLS encryption: All connections to the site and app are secured with industry-standard encryption.
• Encrypted data storage: Sensitive information is stored in encrypted form, including when at rest.
• Access controls: Only authorized staff can access specific data, and that access is logged.
• Regular security assessments: Regular security testing is conducted to identify system vulnerabilities.
• Staff training: All staff are trained on data protection and privacy.

Please note that no service can guarantee 100% security, as no data transmission over the internet is completely risk-free. If a security breach occurs, we will notify affected users as quickly as possible.

8 Your Rights

You have the following rights regarding your personal information, which you may exercise at any time:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide you with a full account of the data collected.

8.2 Right to Rectification

If your information contains any inaccuracies or is incomplete, you may request a correction. This can be done through your account settings or via our support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may not be possible to fully fulfill this request where legal obligations, active financial transactions, or disputes are involved.

8.4 Right to Restrict Processing

In certain circumstances you may request a temporary restriction on the processing of your information — for example, while the accuracy of the data is being questioned.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format so that it can be transferred elsewhere if needed.

8.6 Right to Object

You may object to the processing of your information for specific purposes, particularly in the case of direct marketing or profiling.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

9 Protection of Minors' Data

66bat is strictly a platform for users aged 21 and above. We do not knowingly collect or process personal information from minors.

During registration, our age verification process ensures that no minor can create an account. If you suspect that a minor's information has been collected by mistake, please contact us immediately — we will delete that information without delay.

10 International Data Transfers

Some of our service provider partners may operate outside Bangladesh. For any such transfers, we ensure that the receiving party maintains a standard of protection equivalent to that described in this privacy policy.

Wherever data is processed, your information will remain protected under this privacy policy and our contractual obligations.

11 Third-Party Websites & Links

The 66bat website may occasionally contain third-party services or references. This privacy policy applies only to 66bat's own services. Third-party services have their own privacy policies and we are not responsible for them.

12 Policy Changes & Updates

This privacy policy may be updated from time to time due to business changes, technology upgrades, or legal requirements. For any significant changes, we will:

• Post a clear notice on the website
• Notify you of the changes via your registered email
• Update the "Last Updated" date at the top of the page

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

13 Responsible Gaming & Data Use

66bat places the highest priority on responsible gaming. We use information about your gaming activity to help identify potentially problematic gambling behavior. This monitoring is done for your protection — not for any commercial marketing purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.